“We have to type web orders in by hand”: why it happens and how to stop
Re-keying ecommerce orders into your order system costs time and accuracy. Here's why it happens, what it really costs, and what changing looks like.
Dan Cluderay
Dan Cluderay founded Dark Store Systems to build warehouse and dark store software for fast, accurate local fulfilment. He writes about software systems, AI, e-commerce and fulfilment operations.
Articles
“Only one person knows how our system really works”
When one person holds all the know-how for your order and stock system, the business carries a hidden risk. Why it happens, what it costs, and how to change.
“Every change needs a supplier quote and takes months”
When small changes to your business system need a quote and a long wait, the business slows to the software's pace. Why it happens and what changing looks like.
“We can't see live stock across both sites”
Opening a second warehouse or depot often breaks stock visibility. Why it happens, what it costs in lost sales and transfers, and what changing looks like.
“Our accountant wants Xero but our system won't talk to it”
Moving the accounts to Xero is easy. Joining it up with orders, stock and purchasing is the hard bit. Why it happens, what it costs and what changing looks like.